{"id":29634,"date":"2019-09-23T10:26:07","date_gmt":"2019-09-23T08:26:07","guid":{"rendered":"http:\/\/aeroportopalermo.int\/gesap\/regolamenti\/la-carta-dei-servizi\/"},"modified":"2025-06-23T15:43:47","modified_gmt":"2025-06-23T13:43:47","slug":"the-service-charter","status":"publish","type":"page","link":"https:\/\/www.aeroportodipalermo.it\/en\/gesap-spa\/the-service-charter\/","title":{"rendered":"The service charter"},"content":{"rendered":"\r\n<h2><strong>The service charter<\/strong><\/h2>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>The Public Service Plan is a document drawn up by the Department of Public Administration of the Council of Ministers in agreement with the Ministry of Transport with the cooperation of the public service providers enforced by Decree of the President of the Council of Ministers on 30<sup>th<\/sup>\u00a0December 1998.<\/p>\r\n<p>This document formed a general reference scheme for the \u201cPublic Service Charters\u201d for the transport sector in enactment of art. 2, paragraph 1 of decree law n. 163 of 12<sup>th<\/sup>\u00a0May 1995, n. 163 ratified as law n. 273 of 11<sup>th<\/sup>\u00a0July 1995, n.273, Official Gazette of the Italian Republic n.160<\/p>\r\n<p>The Service Charter of the Falcone-Borsellino Airport is compliant with the standard charter of airport operators as requested by Enac (Italian Civil Aviation Authority).<\/p>\r\n<p>This is one step further towards a policy aimed at service improvement and bears witness to our ongoing commitment to vie with the foremost Italian and European airports and keep on working successfully on an increasingly complex and competitive marketplace.<\/p>\r\n<p><a href=\"https:\/\/www.aeroportodipalermo.it\/wp-content\/uploads\/2025\/06\/Carta dei Servizi 2025.pdf\"><span class=\"pls-pdf\"><strong>Download the document<\/strong> <\/span><\/a><strong><span class=\"pls-pdf\">(.pdf)<\/span><\/strong><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>The service charter &nbsp; The Public Service Plan is a document drawn up by the Department of Public Administration of the Council of Ministers in agreement with the Ministry of Transport with the cooperation of the public service providers enforced by Decree of the President of the Council of Ministers on 30th\u00a0December 1998. This document <\/p>\n<p><a class=\"btn btn-outline-primary btn-sm\" href=\"https:\/\/www.aeroportodipalermo.it\/en\/gesap-spa\/the-service-charter\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":25785,"parent":29623,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"page-templates\/gesap.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The service charter - Aeroporto di Palermo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aeroportodipalermo.it\/en\/gesap-spa\/the-service-charter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The service charter - Aeroporto di Palermo\" \/>\n<meta property=\"og:description\" content=\"The service charter &nbsp; The Public Service Plan is a document drawn up by the Department of Public Administration of the Council of Ministers in agreement with the Ministry of Transport with the cooperation of the public service providers enforced by Decree of the President of the Council of Ministers on 30th\u00a0December 1998. 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