{"id":553,"date":"2019-07-11T18:44:44","date_gmt":"2019-07-11T16:44:44","guid":{"rendered":"http:\/\/www.gesap.it\/passenger-airport-guide\/assistenze-speciali\/"},"modified":"2024-03-04T16:01:10","modified_gmt":"2024-03-04T15:01:10","slug":"special-assistances","status":"publish","type":"page","link":"https:\/\/www.aeroportodipalermo.it\/en\/passenger-airport-guide\/special-assistances\/","title":{"rendered":"Special assistances"},"content":{"rendered":"\r\n

As from July 26th<\/sup>\u00a02008 the procedures set forth by the European Regulation (EC n. 1107\/2006) relating to assistance to Passengers with Reduced Mobility (PRM) are in force at Palermo Airport; this regulation has been implemented on an Italian National level by ENAC (Italian National Aviation Authority) Circular ENAC GEN 02A.<\/p>\r\n

Passengers must make special requests for assistance to their own Airline (either personally or via their travel agency) upon booking, or at the very latest 48 hours before the scheduled flight time. The Airline will then arrange to have the assistance request forwarded to the Airport.<\/p>\r\n

For info: pmo.prm@gesap.it\u00a0<\/a><\/p>\r\n

This service is offered free of charges to all the passengers not capable of taking the stairs or walking long distances, to those passengers requiring a wheelchair or a stretcher, to the passengers with visual or hearing disabilities (following to a specific request) and to those with mental disabilities.<\/p>\r\n

Once they arrive at the airport, the PRM passengers\u00a0 can ask to be accompanied to the Special Assistance lounge by making the staff aware of their presence from one of the call points\/intercom stations situated outside the air terminal and in the PRM parking, or go directly to the check-in counter.<\/p>\r\n

For any requests to be accompanied to the Special Assistance lounge, any departing PRMs may make use of a set-down parking space near the call points\/intercom stations, but only to get out of the vehicle and unload their luggage; this set-down space may only be used if someone is inside the vehicle at all times.<\/p>\r\n

An adequate number of designated parking lots (marked with an H),\u00a0served by a\u00a0call points\/intercom stations with the\u00a0Special Assistance lounge is available\u00a0<\/span><\/span>for passengers with disabilities (if holding a special disabled parking permit) (see parking maps)<\/a>.<\/span><\/p>\r\n

Any notifications of bad service and\/or complaints can be addressed to Ges.a.p. S.p.a. \u2013 Air Terminal concourse \u2013 \u201cFalcone Borsellino\u201d Airport \u2013 post code 90045 Cinisi (Palermo) Italy, either by post, on the web by clicking here<\/a>\u00a0or by filling in one of the pre-addressed cards available in the special complaint boxes on the airport premises.<\/p>\r\n

If you require any further information, you can call the toll-free number 800 541880 or go directly to the Airport Info Desk situated inside the Arrivals hall of the terminal.<\/p>\r\n

The Special Assistance Lounge is equipped with free wi-fi (ask the staff for the password).<\/p>\r\n

 <\/p>\r\n\r\n

\r\n
\u00a0<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"

As from July 26th\u00a02008 the procedures set forth by the European Regulation (EC n. 1107\/2006) relating to assistance to Passengers with Reduced Mobility (PRM) are in force at Palermo Airport; this regulation has been implemented on an Italian National level by ENAC (Italian National Aviation Authority) Circular ENAC GEN 02A. Passengers must make special requests <\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":1,"featured_media":34279,"parent":548,"menu_order":87,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"\nSpecial assistances - Aeroporto di Palermo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aeroportodipalermo.it\/en\/passenger-airport-guide\/special-assistances\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Special assistances - Aeroporto di Palermo\" \/>\n<meta property=\"og:description\" content=\"As from July 26th\u00a02008 the procedures set forth by the European Regulation (EC n. 1107\/2006) relating to assistance to Passengers with Reduced Mobility (PRM) are in force at Palermo Airport; this regulation has been implemented on an Italian National level by ENAC (Italian National Aviation Authority) Circular ENAC GEN 02A. 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